Director of Operations – Wealth Management | San Francisco, California

Reference Number: HRJ7563
Location: San Francisco, California

Judson Group has been retained by a dynamic and growth-oriented independent RIA with $1.5B in AUM in the search for a Director of Operations – Wealth Management. The firm serves affluent individuals, families as well as private- and public-sector organizations and is looking for a strong operations leader to help guide and grow the firm. This individual will be an integral member of the firm’s team.

The ideal candidate will be a strategic thinker and a skilled practitioner with experience in both managing teams and executing key projects that drive operational efficiencies and enhance the client experience.


  • Responsible for oversight of day-to day client operations functions including onboarding, maintenance, billing, reporting, trading operations, and all other client service/operations functions
  • Ensure client service/operations teams are appropriately staffed, trained and performing at the highest level
  • Collaborate with members of senior management to review workflows and the tech stack to optimize the overall operational workflows and processes of the firm
  • Collaborate with senior management on strategic initiatives related to client experience
  • Develop firm performance goals and long-term operational plans to drive operational efficiencies
  • Analyze current workflows and operational processes and recommend solutions or improvements where necessary
  • Optimize digital onboarding and service tools from our custodial partners (Schwab, Fidelity) and integrate with the firm’s current and future technology stack
  • Act as the senior liaison on our custodial relationships (Schwab, Fidelity) and serve as the escalation point on client issues, transaction requests, and account opening & closing, among other activities
  • Enhance and maintain internal KPIs and dashboards to evaluate firm operational performance
  • Represent the Operations function during senior management meetings
  • Support senior management in driving strategic initiatives, including client segmentation and service model refinement to support the growth of the firm in its key business lines
  • Work with the Chief Compliance Officer to ensure critical procedures are adhered to, and information security policies are robust


  • Minimum of ten years of experience within an RIA; minimum of three years of corporate management/leadership experience
  • Deep understanding of custodial offerings and their associated web interfaces (Schwab, Fidelity, etc.)
  • Strong proficiency in MS Office, especially Excel. Experience working with CRM and performance reporting applications (Salesforce and Addepar experience a plus). Understanding of custodial trading tools and financial planning software
  • Proven ability to implement and manage operational workflows for maximum efficiency and team productivity
  • Excellent written and verbal communication skills; ability to interact up, down, and across the organization
  • Ability to breakdown complex objectives into discrete steps and tasks to get both management buy-in and facilitate a successful implementation

Strong base salary, bonus, and benefits package

San Francisco, California

Reference Number: HRJ7563

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