Director of Digital Delivery and Deposit Operations | Grand Rapids, Michigan

Reference Number: JC6713
Location: Grand Rapids, Michigan

Judson Group has been retained by a respected, growing bank who’s in the search for a Director of Digital Delivery and Deposit Operations. The selected candidate will be responsible for overall direction and leadership of the electronic banking/digital delivery and deposit operations functions of the bank.

Responsibilities:

  • Responsible for deposit operations, wire operations, commercial treasury/cash management operations, consumer electronic banking platform operations, debit card management, and ATM operations and maintenance.
  • Full understanding of customer experience over digital channels and works to enhance/remain competitive in the digital banking space.
  • Oversight of the deposit operations functions; including, but not limited to: processing daily overdrafts and exception items, deposit maintenance and account research, processing legal notices, customer claims, and item processing.
  • Oversight of Debit Card function; including but not limited to: providing customer support for commercial and consumer debit cards, reviewing debit card disputes, performing debit card maintenance, transaction reviews, and account research.
  • Comply with Federal & State regulations as well as related internal policies and procedures.

Requirements:

  • 5+ years’ experience of operational experience relative to deposit and digital/electronic banking channels.
  • Bachelor’s degree required.
  • Experience leading and training teams
  • Ability to resolve issues under pressure and deadlines

Compensation: Competitive base salary

Location: Grand Rapids, Michigan

*Relocation is available

Reference Number: JC6713

Apply Now

Applicant Information

Contact Information


Comments(0)

Leave a Comment