Director of Membership | Chicago, Illinois

Reference Number: HRJ7169
Location: Chicago, Illinois

Judson Group has partnered with a leading family office consulting organization in the search for a Director of Membership. This organization serves families of multi-generation wealth and their advisors with networking, continued learning, and objective guidance. The Director of Membership, a member of the Senior Management Team, will be critical in developing and leading the member servicing strategy, enhancing retention, engagement, and overall member satisfaction. They will be responsible for managing the Relationship Managers, the Member Services Manager, and the membership support team.

Responsibilities:

  • Responsible for developing and executing strategic plan for membership business.
  • Lead Relationship Managers and membership team to ensure they are exceeding expectations in the areas of member satisfaction, renewal rates and member referrals.
  • Develop strategies and programs to stimulate member engagement that will result in a membership renewal rate targeted at 90%.
  • Plan, develop and implement new programs and services to enhance, promote and increase membership and membership involvement.
  • Accountable for new member onboarding process and policies.
  • Participate in joint sales calls with prospects.
  • Promote brand and services at industry conferences and community events.

Requirements:

  • Bachelor’s degree; MBA or other professional designations preferred.
  • 5+ years of experience in a family office setting leading a client interfacing team.
  • Strong business development or philanthropic experience is a plus.
  • Extensive networking capabilities and relationship development focus.
  • Strong communication, presentation, and technology skills.

Compensation:
Very attractive base salary and benefits package

Location:
Chicago, Illinois

Reference Number: HRJ7169

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